GOODS DELIVERY

SHIPPING

Seller ships via DHL courier.

As required by trade rules, shipments are accompanied by official invoice stating the Euro value of the items.

DELIVERY

Orders are shipped from Monday to Friday from 9:00 am to 4:00 pm. Orders placed during the weekend or public holidays will be processed on the following working day.

Deliveries occur on average within 1-2 working days for Italy and Europe and 3-4 working days for all other destinations.*

In case of non-execution of the order, due to the temporary unavailability of the product, the Seller shall provide written notice and refund any amount already paid by the customer.

The customer agrees to check on time, and in any event not later than 3 days from the receipt of the merchandise, the correctness of the delivery, the inclusion of all items and eventually to inform the Seller of any defective products or the difference from the placed order.

If the package reach its destination in a visibly damaged condition, the customer is kindly asked to refuse the delivery by the shipping agent or to sign a “Goods unchecked” delivery. Once the deadline has espired, with no claims from the customer, the delivery shall be accepted.

Please note: if for any reason an order from baseblu.com is not successfully delivered to the right address, due to a lack of cooperation from the client (wrong telephone number or address, no address or non-compliance with import regulations) the package will be sent back to Italy on customer’s charge, and it will include any import fees that may be assessed. These fees will be deducted from any eventual refund.

Custom/import fees, if any, are on customers charge.

Free delivery costs on orders over 400€.

Destination

Shipping costs

Delivery

Italy

Free

1-2 business days

Europe

19€

2-3 business days

Canada

29€

3-5 business days

USA

29€

3-5 business days

Japan

39€

3-5 business days

Hong Kong

39€

3-5 business days

Singapore

39€

3-5 business days

South Korea

39€

3-5 business days

Indonesia

39€

3-5 business days

Australia

39€

3-5 business days

Rest of the world

59€

3-5 business days

The courier will not carry out the shipments during these Italian public holidays: 1,6 january, Easter and the following Monday, 25 April, 1 May, 2 June, 15 August, 1 November, 26 December

*In case of particular Import documents requested by the customer (e.g. Free Trade Agreement) Seller guarantees the delivery within 15 days under the terms of law, starting from the order receipt and payment confirmation.


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