Shipping

The Seller ships via courier (DHL). 
As required by the rules of the trade, shipments are accompanied by official invoice stating the value of the individual items in Euro.


Date of Delivery

The Sellers guarantee to do everything in their power in order to respect the delivery times indicated on the Site and, in any case, to deliver within a maximum of thirty (30) days from the day following the date on which the customer has sent the order and after confirmation of payment. In case of non-execution of the order by the Seller, due to the temporary unavailability of the Product, the Seller shall provide written notice to the customer and will refund any amount already paid by the customer for the payment of the Product according to the following paragraph.
The website indicates the availability or unavailability of the Products, if a product ordered by a customer is not available for delivery despite the confirmation of the order, and confirmation of payment , the Customer will be promptly refunded.
Orders are shipped by the Seller from Monday to Friday from 9: 00-16: 00 hours. Orders placed during the weekend will be processed on the following Monday morning.
The delivery of the purchased products occurs within an average 5 working days for orders from Italy and within 10 working days for all other destinations.
The products will be delivered in any case within 30 days under the terms of the law.
It is possible to ship goods to Italy, to the European Community and to countries outside the European Community.
The shipment of the Products ordered by the Consumer will be in the mode selected by the Customer, among those available, and indicated on the Site at the time of the order. The Customer agrees to check without delay, and in any event not later than three (3) days from receipt of the Products, the correctness of the delivery and the inclusion of all and only the Products purchased within that period, and to inform the Seller of any defective Products received or the differences from the order placed. If the package or the packages of products ordered by the customer reach their destination in a visibly damaged condition, the customer is asked to refuse the delivery by the shipping agent or to sign a "Goods unchecked"  delivery.
Once the deadline referred to in the preceding paragraph is reached, without the customer having made claims against the shipping agent, the Products delivered shall be deemed finally accepted by the Client.

Please note: If for any reason, an order from baseblu.com is not successfully delivered to the Customer’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the commercial agreement, the package risks being sent back to Italy at the Customer’s expense including any import fees that may be assessed. These fees will be deducted from any eventual reimbursement.
 
Custom/importing fees, if any, are on customers.


Delivery Charges

Italy 10 €
Europe 15 €
Europe (non EU) 20 €
Central America / Antilles 25 €
North America 25 €
South America 45 €
Asia 35 €
Oceania 35 €
Africa 40€

Free delivery on orders over 450 € shipping worldwide.
Free delivery on orders over 250 € shipping in Italy.

Please note that for all shippings outside the European Union potential taxes and import duties are responsibility of the customer. 

Returns and Right of Withdrawal

The Customer, who qualifies as a “Consumer”, has the right to withdraw from the contract without giving any reason, within 14 days from the date the Customer (or a third party appointed by him) has received the product or, in the case of multiple products delivered separately with a single order, has received the final product.
Customers wishing to exercise the right of withdrawal must notify the Seller by written declaration, which can be sent via email to customercare@baseblu.com
Within 14 days of the notification of withdrawal, the customer must return the product to the Seller in accordance with the terms and conditions laid down in this Article.
In case of withdrawal, the Customer will be refunded the payment without undue delay and, in any case, in not more than 14 days. Such refunds will be made using the same method of payment used for the initial transaction, except if the customer requests the refund with another means of payment. In this case, he will be charged for any additional costs resulting from the different means of payment chosen. The refund may be suspended until receipt of the Product, or until the Customer can prove having sent back the goods, whichever occurs first.

All the costs of returning the order are responsibility of the customer (shipping, taxes and duties). 


Note: Customers who purchase with a VAT registration number cannot exercise the right of withdrawal.
 
-Terms of Withdrawal
The withdrawal is subject to the following conditions:
- The product must be returned to the Seller, undamaged, not used, washed, stained or damaged and must be returned in original packaging, complete in all its parts (including packaging and any documentation and accessories). To limit damage to the original package, we recommend, to put it in another box on which the address of the Seller will be written.
- The product must be returned to the Seller with all the original labels and identification tags affixed to it;
- The attachment of labels or tape directly on the original packaging of the product should be avoided in all cases.
The Seller reserves the right to verify full compliance with the above conditions and goods which do not comply with the above conditions will not be accepted or refunded.

-Replacement of Goods
Without prejudice to the foregoing, the Customer may require, alternatively, in the manner and under the conditions provided for the right of withdrawal, the replacement of the Product with another product available to the Seller. The request for replacement of the Product constitutes the waiver of refunds. The replacement may be carried out with one or more products of equal or greater value to the one replaced. It is understood that, in the event that the new product or new products have a higher price than the one originally chosen, the customer must pay the difference, to be made in the manner set out in paragraph 7, at the time of request for substitution.